Mystery Shopping—the use of unknown customer researchers posing as ordinary members of the public—is well established and an effective practice of the Market Research Industry. It’s a service used by many of the top foodservice establishments, leading independent restaurants and most franchises.

Whenever you have visited a large fast-food restaurant or retail chain, have you ever wondered how they manage to maintain a consistent level of service, regardless of how many branches they have and no matter where they are situated in the world? Consistent monitoring of their product and service through Mystery Shopping is the key to consistency.

We can effectively evaluate your business, your competitors and re-evaluate your strategy towards success.